Effective Date: 03-Oct-2025
At paragongeysers.com, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your data, and your rights under applicable Indian laws, including the IT Act 2000, SPDI Rules 2011, and the Data Protection Act 2023.
Great experience with Paragon Products, I found a Geyser that is suitable for a nuclear family and being tight schedule of urban life in Delhi NCR so it is perfecly stand as per my requirement, using for 5 years very much satisfied. Vikas Singh, a software engineer at Noida, Uttar Pradesh, India
Super excellent product. Using for over 20 years now. Matchless quality.
Have been using from more then 10 years and quality is top notch. It really is a great product.
It was very good we are using from 12 years.
1. Personal Information We Collect
We may collect the following information when you interact with our website:• Identity Information: Name, gender, date of birth.
• Contact Information: Email address, phone number, billing/shipping address.
• Financial Information: Payment details such as credit/debit card information, UPI details (processed securely via payment gateways).
• Technical Information: IP address, browser type, device information, operating system.
• Usage Data: Pages visited, time spent on the site, cookies, and browsing behavior.
Sensitive Personal Data may include payment information and government-issued IDs, which are treated with higher security standards.
2. Purpose of Data Collection
We collect your personal information for lawful and specific purposes, including:• To process and fulfill orders and deliver products.
• To provide customer support and respond to inquiries.
• To send marketing communications (only if you have opted in).
• To comply with legal obligations, prevent fraud, and resolve disputes.
• To improve our website, services, and user experience.
3. Lawful Basis for Processing
Under the DPDP Act 2023, we process your personal information based on:• Your consent, when you provide it voluntarily.
• Performance of a contract, such as fulfilling an order.
• Compliance with legal obligations under Indian law.
• Legitimate interests, such as improving services, preventing fraud, and ensuring website security.
4. Sharing of Personal Information
We do not sell your personal information. Your data may be shared only with:• Service Providers (e.g., payment gateways, shipping partners, IT service providers) for processing orders and maintaining the website.
• Legal Authorities, if required by law, regulation, or court order.
• Business Transfers, in case of merger, acquisition, or sale of assets.
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined above, or as required by law. Sensitive personal information (e.g., payment details) is retained only for the minimum period necessary to complete the transaction and comply with legal obligations.
6. Data Security
We implement reasonable security practices, including encryption, firewalls, and access controls, to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under Indian data protection laws, you have the right to:• Access, correct, or update your personal information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
• Object to the processing of your personal information in certain circumstances.
To exercise your rights, contact us at: info@paragongeysers.com or +91-9289911077.
8. Cookies and Tracking
Our website uses cookies to enhance functionality, improve user experience, and analyze website traffic. You can manage or disable cookies via your browser settings, but some features may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Grievance Officer
In compliance with Indian law, our designated Grievance Officer for data privacy concerns is:Name: Mr Tushar Sood
Email: info@paragongeysers.com
Phone: +91-9810266616
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the updated effective date.
12. Contact Us
For any questions, concerns, or grievances regarding this Privacy Policy, please contact us at:Paragon Products
paragongeysers.com
Email: info@paragongeysers.com
Phone: +91-9810266616